We very much appreciate your custom, patience and bearing with the restrictions we implemented during this difficult time to reflect the government advice. In light of the most guidance provided, the following changes to our usual operations have been implemented until further notice:
We are expanding the store opening hours to 10am-4pm Monday to Friday. Weekend opening is by pre-arranged appointment only, otherwise we will be closed on Saturday and Sundays.
From Tuesday 12th May 2020, the store will be open to the public on the following basis:
•One person or one family will be permitted into the store at any given point (please try and come alone or as few people as possible)
•Customers are only permitted to enter the store upon approval of a member of staff (If the front door is open, please do not just enter, please ring the front entrance welcome bell)
•Entry will be on an appointment basis (please contact us via email, direct message or by calling). If you do not make a prior appointment, you may be asked to wait.
•Physical distancing (keeping 2 meters apart) must be observed at all times and the floor has been marked to assist with this.
•Customers will be able to select their fish or dry goods, but will have to wait by the counter whilst they are caught, packaged and prepared. There will be a visibly marked area for this purpose.
•Hand sanitation is readily available at various points around the store. Though for health and safety purposes toilets and restrooms will be temporarily unavailable to the public.
•There will be signage throughout the store, please pay attention to this.
•We have parking directly outside of the store, enough for approx. 30 cars. Please car if space allows, with enough space for other customers to comfortably get out / in of their vehicles, whilst observing the 2 meter distancing rules.
•Management reserve the right to decline access to customers for any reason. Please respect this.
We continue to focus on online and over-the-phone sales and continue to offer shipping on dry goods and livestock. We continuously update the website so that it reflects accurate stock levels as much as possible – if there is a product you cannot see and require, please get in touch.
We also offer ‘Click and Collect’ and ‘Call and Collect’ on stock, should you wish to order goods to be delivered to your car at an agreed time – contact us for info and help. We know some of you are concerned about being able to source feeds and treatments for your fish – please contact us on 01562 702777 or send us a message if that is the case and we will do our best to help.
As we are operating on reduced hours and skeleton staff, it may take us longer to respond to queries, emails and messages. Please bear with us as we try and balance looking after the livestock, serving customers and managing orders.
We will keep you updated on developments through our Facebook page, group and webpage but in the meantime, if you have any questions, please drop us a message.
Thank you, keep well, and we hope to see you all soon.
12th May 2020